Material topics | Initiatives | Measures | Status 2016 | Measure ends |
Customer focus | Ensuring the necessary quality and efficiency at the Munich Airport site | Refining, operating, monitoring and coordinating Group-wide improvement processes (passenger satisfaction data, ASQ, dialog management, etc.) | Ongoing | Ongoing |
Continuing and refining the quality and service offensive (5-star program) | Ongoing | Ongoing |
Landside access and traffic development | Improving rail access in the medium term | Supporting the Neufahrner Kurve project | Needs-based | 2018 |
Supporting the planning approval process for the Erdinger Ringschluss (airport–Erding) | Needs-based | 2018 |
Improving rail access in the long term | Ensuring the additional route 38 Munich–Mühldorf–Freilassing is part of the new Federal Transport Infrastructure Plan | 75 % | 2020 |
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