Participations, Services & External Business

AeroGround: ground handling in Munich and Berlin

AeroGround Flughafen München GmbH is a wholly owned subsidiary of FMG and a provider of ground handling services. Together with its newly founded subsidiary, AeroGround Berlin GmbH, it offers all landside and airside services related to aircraft, luggage and passenger handling at Munich, Berlin-Tegel, and Berlin-Schönefeld airports. Its approximately 2,600 employees work for over 100 international clients. AeroGround is active at over 60 locations in eleven countries, and is a founding member of the European ground handling network «», which was launched in 2013. The «» group was set up in order to offer airline customers an alternative to the global players in the ground handling market, with respect to network agreements. Cooperation between the companies is based on close collaboration in the fields of marketing and sales at the company’s locations.

In 2016, AeroGround staff handled up to 350 flights a day in Munich and up to 130 aircraft a day in Berlin. The Transport Service division transported around 13,000 passengers at Munich Airport – with up to 780 bus journeys a day. In 2016, a further ten partners were added to the client base in Munich and Berlin. In addition, the company extended 18 of its handling agreements with existing customers. In the field of aircraft handing, AeroGround once again proved to be exceptionally reliable in 2016, with 97 percent of the flights it handled in Munich and 96 percent of the flights it handled in Berlin departing on time.

AeroGround Munich and Berlin: 2016 in figures

  Munich Berlin
(SXF and TXL)
Pieces of luggage handled in millions 21 1) 1.7 2)
Average MTOM 3) in tonnes 108 66.8
MTOM 3) handled in million tonnes 23 1.4
Total passengers handled in millions 28.6 2.3
Punctuality in % 97 96
Quantity of cargo handled in tonnes (freight & post) 320,560 8,110
1) Inbound and outbound
2) Outbound
3) Maximum Take-Off Mass (average)

Punctuality statistics for 2016 at Munich Airport

Grafik: Pünktlichkeitsstatistik 2016 am Flughafen München
1) Deviation of up to 15 minutes

High safety and security standards

In summer 2016, AeroGround celebrated its five-year anniversary in Munich, as well as one full year of AeroGround Berlin at Schönefeld Airport. Its celebrations also coincided with very positive business development: at its home airport in Munich, the premium provider AeroGround successfully staked its claim as the market leader in the field of apron-side aircraft and baggage handling. Furthermore, AeroGround in Munich was registered under the «Safety Audit for Ground Operations» (ISAGO) by the International Air Transport Association (IATA) in 2016. This association sets uniform international safety and security standards for ground handling. The airport’s voluntary registration demonstrates the high safety and security standards in place in Munich.

aerogate: passenger service and much more

As a wholly owned subsidiary of FMG, aerogate München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for passenger service at check-in, baggage delivery, the operation of lounges and reception services, arrival service, ramp supervision, and an IATA ticket agency at Munich Airport. In Terminal 1, aerogate held a 60 percent market share in passenger handling services, and even managed to slightly increase this share despite tough competition. In 2016, up to 520 employees handled over 32,500 flights and more than three and a half million passengers. With over 60 aviation service apprentices, aerogate is also the largest trainer for this particular career at the site.

Cargogate: cargo tonnage on the rise

Cargogate Flughafen München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for the handling and storage of airfreight, as well as documentation and customs formalities. Around 220 employees dealt with over 60 percent of airfreight customers, representing just under a third of all incoming and outgoing airfreight. Emirates and the freight company AirBridgeCargo increased their number of flights in 2016, thereby making a key contribution to the twelve percent rise to 100,168 tonnes of freight. Furthermore, Cargogate improved its productivity by 8.5 percent thanks to more efficient processes. In order to improve freight movement tracking at the airport, the company developed and implemented a new scanning system for freight transport in 2016.

EFM: pushbacks and de-icing

EFM – Gesellschaft für Enteisen und Flugzeugschleppen am Flughafen München mbH – has approximately 150 employees and is responsible for providing pushbacks, de-icing, and conditioned air for aircraft. It has been certified under ISO 9001 since 1997, and ISO 14001 since 2003. It underwent its most recent certification audit in 2015, with a further monitoring audit due to take place in 2017. The certification is planned for renewal in 2018. In the 2015/2016 winter season, EFM performed around 193,000 pushbacks. This 4.3 percent increase on the previous year is primarily due to a higher number of departures. Owing to the mild weather, EFM performed just 6,935 de-icing operations in the 2015/2016 winter season (previous year: 8,426).

An increasing number of locations for InfoGate

InfoGate Information Systems GmbH offers customers multilingual, video-based client communication plus a number of digital information, booking, and navigation services. InfoGate terminals are placed in over 70 locations across the entire airport campus. In 2016, the product received a technical upgrade and was also launched in the satellite building. The FMG subsidiary also markets its information system outside of Munich Airport. Its customers include leading international companies from the fields of energy, trade, and project development, as well as hotels and other airports in Germany and beyond. A very successful business relationship developed from a partnership between Munich Airport and airports in South Africa in 2016. InfoGate is set to launch over 50 systems in Johannesburg and Durban. In addition, the terminals are now also in use at Hanover Airport.

MediCare: a wider array of treatments set to launch in future

MediCare Flughafen München Medizinisches Zentrum GmbH provides 24-hour medical care for passengers, visitors, and staff in its emergency care facility at the airport. The company also offers occupational and air travel-related medical services to all members of the Munich Airport Group, as well as any other companies based on the campus. In an effort to cover growing demand, MediCare increased its capacities in Terminal 1, Arrivals E. Construction work on an extension to AirportClinic M began in October 2016, with the area scheduled to open one year later. This specialist medical center will also house an additional private clinic with nine beds. The extension will enable the company to expand its range of treatments beyond its current services for orthopedics, urology, and plastic surgery.

Expansion of international business

The «International Business» support office coordinates all of Flughafen München GmbH’s activities relating to consultancy, management, and training. Around 70 experts globally support airport operators, governments, and investors in planning, expanding, running, and managing airports. In order to increase the company’s market share, its international business will be re-organized in 2017 and outsourced to the wholly owned subsidiary Munich Airport International GmbH. This company is scheduled to launch in the second quarter of 2017.

International business

Capitals Impact on capitals

+ Increased revenue and proceeds
+ Diversification of revenue
+ Improved forecasting for long-term projects

+ Smooth opening of T2 satellite building
+ Protecting against local site development risks

+ Level of knowledge increases with every project
+ Knowledge is fed back into the Group
+ Expanded portfolio of consultancy services
+ Stronger brand value for «M»

+ Diverse working environment
+ International environment
+ Interesting opportunities for career development
+ Project work

+ Introduction of higher environmental standards, for example in developing and emerging markets

+ Customers benefit from our expertise
+ Chance to benefit from growth opportunities in the worldwide aviation industry
+ Contribution to improving global aviation standards through networking

International business activities

During 2016 FMG experts provided consultancy services to the following airports:

The most important projects around the world:

  • Muscat, Oman
  • Singapore
  • Rio de Janeiro, Brazil
  • Palmerola, Honduras
  • Doha, Qatar
  • Ashgabat, Turkmenistan
  • Cairo, Egypt

Consultancy services were also provided at company’s own site in Munich. Thanks to FMG’s experts, the new satellite building was opened on schedule and successfully launched in April 2016.

Overview of the current product portfolio

  • Strategic and operational airport management
  • Airport/terminal planning (master planning and function planning)
  • Operation of an airport
  • Commercial airport development, including the concept of the airport as a city (development of non-aviation)
  • Operational readiness and airport transfer (ORAT)
  • Training and staff development


major projects in over 30 countries

25 years

of international experience

10 million euros

of revenue

Material topics Initiatives Measures Status 2016 Measure ends
Digitization Providing systems and technology to safeguard operations and future traffic trends Expanding and optimizing digital assets in the terminals to support processes
(e.g. EasyPASS and InfoGate)
30 % 2017
Infrastructure development and sustainable building Implementing energy-efficient and sustainable building Certifying selected buildings according to the standards of the German Sustainable Building Council (DGNB) Ongoing Ongoing
Customer focus Improving products for end customers in the field of landside mobility Integrating strategic landside transportation concepts and products (rail, inter-city buses, car sharing) into long-term parking needs concepts 50 % 2017
Security and safety in aviation Implementing issues related to corporate security Putting together and running an air safety and security conference at Munich Airport 15 % 2017
Linking transportation operators (seamless travel) Smart campus mobility Running a pilot project on autonomous driving at Munich Airport 10 % 2020